“Ask – don’t guess” says Ron Ameln, editor and columnist for the St. Louis Small Business Monthly. Ron shares one inspirational customer service story on his blog and provides a simple, but effective recipe for creating good customer service experiences.
“Conducting customer surveys and talking with clients are good starts.”
See how seriously Tessa Greenspan takes customer service by reading Customer Service Isn’t Brain Surgery
The GroupSurveys team would like to wish you a great holiday and prosperous 2007.
Our office will be closed from today (22nd) until January 2nd – however Technical Support will still be available via email to all of our customers on the 27th, 28th and 29th of December.
Very best wishes again!
From the GroupSurveys Team
We’ve been away for a while but for a good reason…GroupSurveys has a new monthly pricing structure, making it easier to plan and manage your budget.
Put simply, it’s much cheaper for you the customer!
There are three new accounts to choose from – Free, Business and Unlimited.
Sign-up for a free account and get up to 100 responses per month, for no cost! We’ve also introduced an unlimited account, where you can get unlimited responses to your surveys for just $99.95 per month! Sign-up
New Pricing Model:
Tags: GroupSurveys web-based surveys online surveys create a survey
It would appear that our data export services has not been performing correctly over the past few days, and some of your exports may not have been delivered. We have fixed this bug now and exports should work as normal. Please let us know if you have any trouble with this feature again.
Regards,
David.
GroupSurveys Support.
If you visit our site today, you will see that we have changed things around a lot! We have been listening to your comments and suggestions, and have come up with a new design. The way in which the site works, should be pretty much the same, but we have laid things out in a way that should make it easier to navigate and find the things you are looking for. Please contact us if you find any bugs or there is anything you are unhappy with in the new design.
We have added a few new features to this design change and hope to roll out more of them in the coming weeks, please keep sending your comments and suggestions, and will try to get them implemented.
This is notify you that Group-Surveys.com will not be available between the hours of 13:00PM and 15:00PM GMT on Saturday the 1/July/2006 (We don’t envisage it to take this long). This is to make way for essential upgrades to the site. We will be adding a number of features to better help you manage your surveys etc. We will continue to collect your survey responses during this time, but you will not be able to log into your account.
Although we hope there will be no interruption to any of your survey activities, we would ask you to avoid any large surveys going out around this time in case there are any problems. If you have any questions regarding this outage please email us.
Thank you for your time,
David Lenehan
GroupSurveys Support.
http://www.group-surveys.com
Hi All,
You can find a copy of our May newsletter here:
http://www.group-surveys.com/newsletters/22may06.html
We have added a new ‘Generate PDF Report’ option to the ‘View Reports’ section of you survey manager. You can now create a PDF file for all of your charts etc. We hope to add more features to this as time goes by. Please let us know if you experience any problems with this, or if you have any suggestions for it.
Regards,
David.
We have a new feature for your GroupSurveys account today. We have added a client management section, which allows you to create a login for a client or colleague, and give them access to your survey reports. This feature has been requested by quite a few customers, so we hope you will find it useful.
 Main Features:
If you come across any errors or mistakes with this, please let me know so we can fix them. Here is the support article relating to this update, please read this for more information on how to set up a client.
Client Access: How to share your reports with others
Micks Garage offer all types of car parts and accessories for sale on their website to customers in ireland & the UK. We talked to Ciaran Crean, Managing Director, about how GroupSurveys helped their business