Tom just uploaded a nice short video tutorial on how to send out your online surveys with GroupMail. Check it out below..
If there any other GroupSurveys video tutorials you’d like to see, leave us a comment below!
Thanks,
GroupSurveys Team
GroupSurveys will be upgraded on Monday Sept 1st at 10.00am (GMT).
It should only take 30 minutes, however you may be logged off the site during this period.
The new GroupSurveys release includes:
– A new site layout
– Full survey translation option
– The ability to share your translation with other users
– Full foreign character support
– Numerous other fixes and updates as suggested by customers
Thanks
GroupSurveys Support
Thanks to all who sent us GroupSurveys suggestions over the past few weeks.. since then we’ve been busy fixing some of the issues you’ve been having and we’ve also made some changes to the layout.
Before we roll it out to the masses though, we’d like your feedback .. so if you’re interested in taking a sneak preview, email us at support@group-surveys.com or leave a comment below with your name and email address!
Thanks
GroupSurveys Team
Ok, so we haven’t actually been away anywhere.. but we haven’t posted here in a while…
Fix: As some of you may know, there was an issue when moving questions up/down on a survey.. sometimes when you moved a question down one position, it would jump down two places etc. well this is now fixed and it should run a lot smoother from now on.
We’re also working on some of the other common issues – such as foreign characters not been displayed correctly and we should have a fix for this within the next few weeks.
We also plan to add new features over the coming months – so if you have any suggestions/requests.. now is a good time to get in touch with us at sales@group-surveys.com.
GroupSurveys is now available as part of a bundled marketing pack which includes all three of Infacta\’s leading eMarketing products, to include GroupMail and GroupMetrics. For more information, read Infacta Bundles GroupMail, GroupMetrics and GroupSurveys in Marketing Pack.
“Just wanted to send you a quick THANKS! Your survey software is exactly what I needed for a class project in Human Computer Interaction. The ability to send out invites with a ”custom” url is key for this as I’m hand-selecting my respondents.
Great work, and thanks again!”
-Leigh Honeywell
Tags: survey software GroupSurveys
One of the neat features of our GroupSurveys tool is that you can use skip logic to ensure that your questions are relevant to each respondent. You might be asking, what the heck is Skip Logic?
Skip logic, or conditional branching as it is sometimes known, allows you to change the course that your respondents take through a survey based on answers they give to certain questions. You do this by creating skip rules. For example, if you were creating a survey, and you were to ask your respondents if they are male or female. You could create some skip rules based on this, that would then direct them to a certain page based on their response.
There are a number of reasons why you should use skip logic. If you have questions that are only related to some of your respondents, then you would not want your other respondents to be presented with these questions, as they will get frustrated when asked to answer questions that do not relate to them. You can also use skip logic to filter out certain respondents. For instance if you only want people who live in California to respond to your survey, then the first question you would ask them is what state they live in, you could then create a skip rule that forces all of the users who did not choose California to end the survey.
In my example below, I created a survey with 4 pages. The first page contains two questions, each with skip logic applied. If respondents are female and 16 years or older, they will be presented with all questions in the survey. If respondents are male under 16, they will only be presented with one question, because we applied skip logic to the initial questions telling the survey engine to skip pages 2 and 3 as they pertain only to females or respondents over 16.
The first skip logic rule that I created was to skip Page 2 (relevant only to respondents over 16 years old) if the respondent’s age is under 16.
The second skip logic rule that I created was to skip Page 3 (relevant only to female respondents) if the respondent is male.
Click here to see the survey in action.
“Ask – don’t guess” says Ron Ameln, editor and columnist for the St. Louis Small Business Monthly. Ron shares one inspirational customer service story on his blog and provides a simple, but effective recipe for creating good customer service experiences.
“Conducting customer surveys and talking with clients are good starts.”
See how seriously Tessa Greenspan takes customer service by reading Customer Service Isn’t Brain Surgery
The GroupSurveys team would like to wish you a great holiday and prosperous 2007.
Our office will be closed from today (22nd) until January 2nd – however Technical Support will still be available via email to all of our customers on the 27th, 28th and 29th of December.
Very best wishes again!
From the GroupSurveys Team
We’ve been away for a while but for a good reason…GroupSurveys has a new monthly pricing structure, making it easier to plan and manage your budget.
Put simply, it’s much cheaper for you the customer!
There are three new accounts to choose from – Free, Business and Unlimited.
Sign-up for a free account and get up to 100 responses per month, for no cost! We’ve also introduced an unlimited account, where you can get unlimited responses to your surveys for just $99.95 per month! Sign-up
New Pricing Model:
Tags: GroupSurveys web-based surveys online surveys create a survey