Following on from our customer satisfaction survey sample questions .. and after getting slammed for it I thought what the heck, I’ve compiled another short list of questions that might help you get started with your own Product Satisfaction Survey.
Replace “GroupSurveys” with your own product or service!
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Product satisfaction survey – Question Examples:
– How long have you been a GroupSurveys user?
– Was it easy & straightforward to purchase?
– How often do you use GroupSurveys?
– Did you find GroupSurveys easy to use? What could be improved?
– Are the support materials available adequate?
– Did GroupSurveys meet your expectations? If not, why not?
– Do you think GroupSurveys offers value for money?
– How satisfied were you with our support?
– Overall, how satisfied are you with GroupSurveys?
– Would you recommend GroupSurveys to other users?
– How would you improve GroupSurveys?
This is not an exhaustive list and you should consider what information is important to you when conducting your survey…
As we’ve discussed in the past, with GroupSurveys you can now create your online survey in any language.
Some of our customers/friends helped us translate the survey titles, buttons, messages etc. into different languages, which were then made available to our all our customers – the languages included French, German, Spanish, Polish, Italian etc.. (Full list here)
Now, thanks to Dimitrios Melachroinos & Cristian Carstoiu we’ve just added Greek and Romanian to this list.
We’ve added a great new feature to GroupSurveys which now allows you to customize the look and feel of your online survey without any html experience.
To get started, open your survey (or start a new survey) and then click on the “Style” tab where you’ll now see a new option called “Template Builder”.
Here, you can now add a template title, a logo (if you wish), choose a font, choose a font size, pick a colour scheme and even preview how the survey will look.
In addition, once you choose a new color scheme, you can alter it even further by clicking on the color box and choosing a new color [See image below].
Remember: Advanced users can still add custom HTML & CSS by going to the “Advanced Template”.
As always, if you’ve any feedback, please get in touch or leave a comment!
We’ve discussed this in the past, but I think it’s important to highlight once more!! (At least judging by the amount of emails that ask )
With GroupSurveys you can now fully translate your survey into any language. The following video will show you how to get started: http://blog.group-surveys.com/?p=46
We have already number of pre-installed languages such as French, German, Spanish (Dutch, Danish, Norwegian, Polish, Portuguese (Both Brazilian and European), Swedish and Irish (OK, Irish was for our own kicks!)
Remember you can also add your own language and share it with other users…
One of the most difficult aspects of conducting any survey, is considering what questions you should ask your audience. You really need to consider what information you want to get from the survey and then tailor your questions to extract this information.
However, over the next few weeks we plan to run a series of posts suggesting sample questions that you might want to ask if conducting a particular survey, such as a customer satisfaction survey, product satisfaction survey, employee satisfaction survey etc. It’s not an exhaustive list, but it may help you get started.
Customer Service Survey – Question Examples:
– Why did you contact customer service?
– How did you contact customer service?
– Were you happy with the response time to your query?
– Was your issue actually resolved?
– Was the person knowledgeable and easy to understand?
– Were you satisfied with the time it took to resolve your issue?
– Was the representative professional and helpful?
– How satisfied were you with customer service?
– What changes, if any, can we make to improve our customer service?
Any more questions you think should be included when conducting a Customer Service Survey?
You can now set limits on your survey, such as the maximum amount of responses you wish to collect or a cut-off date.
To set this up, go to the “Settings” tab of your survey and you’ll find some new options…
– If you wish to limit your survey to a certain number of responses, enter the number of responses you wish to limit to and once this number is reached, no further responses will be collected and your survey will be closed.
– You can also enter an expiry date for your survey .. again, once the date is reached your survey will be closed.
Note: You can fill in one or both fields if required. The survey will stop collecting responses when the first limit is reached i.e. number of responses or date. You can also leave both fields blank if you do not wish to set limits.
Please keep sending us your feature requests, is there anything you’d really like to see added to GroupSurveys? If so, just drop us an email to support@group-surveys.com
We’ve just released a new feature that allows you to include extra text, html code or images to your surveys.
When you click Add Question, the “Question Type” drop-down menu now includes 3 new options:
- Separator – Image
- Separator – Text
- Separator – HTML Code
The Image separator allows you to add images to your survey. So, if you want to ask a question about a picture or graph.. this is for you!
The Text separator allows you to insert text anywhere within your survey – this may be useful if you want to include some extra information or instructions for your audience.
The HTML separator is for more experienced users who are familiar with the basics of HMTL. It allows you to add some simple html code to your survey such as tables, images etc.
As always, if you’ve any queries .. please get in touch!
There are some great customization features available for your online surveys such as the option to change the language of your survey, add custom welcome and finish messages, custom error messages, headers and page numbers etc.
This short video tutorial will show you how to get started:
You may have noticed a few new changes to your online surveys account this morning (If you’ve already had your coffee)…
1. We’ve now teamed up with cleverbridge to process your orders. This allows us to offer many more payment options, such as Visa, Mastercard, American Express, JCB, Paypal, Wire Transfer, Check, Money Order or Cash.
2. We’ve also added two new annual account to GroupSurveys.
– GroupSurveys Business Annual – Price 149.95 US [16% discount]
– GroupSurveys Unlimited Annual – Price 999.95 US [16% discount]
You can find out more info about each account here
(Current customers can upgrade from within their GroupSurveys account, to avail of the discounts.)
3. We’ve also made some minor changes to the layout .. we’ve removed the extra “welcome page” and moved the credits box to the left menu panel where it can always be seen. (Should make it a little easier to navigate).
4. We also added in some Ajax into the system, which now allows you to make some changes such as editing folder & pages names much quicker.
We’re still receiving great feedback from you guys on how to improve the system and we’ll be rolling out as many of the new features as soon as we can over the next few weeks.
Don’t hesitate to leave us a comment with your feedback or get in touch with support@group-surveys.com if you’ve any questions.
I thought what the heck, I’ve compiled another short list of questions that might help you get started with your own Product Satisfaction Survey.
