GroupSurveys Online Surveys Blog!

Following on from our customer satisfaction survey sample questions .. and after getting slammed for it I thought what the heck, I’ve compiled another short list of questions that might help you get started with your own Product Satisfaction Survey.

Replace “GroupSurveys” with your own product or service!
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Product satisfaction survey – Question Examples:

– How long have you been a GroupSurveys user?

– Was it easy & straightforward to purchase?

– How often do you use GroupSurveys?

– Did you find GroupSurveys easy to use? What could be improved?

– Are the support materials available adequate?

– Did GroupSurveys meet your expectations? If not, why not?

– Do you think GroupSurveys offers value for money?

– How satisfied were you with our support?

– Overall, how satisfied are you with GroupSurveys?

– Would you recommend GroupSurveys to other users?

– How would you improve GroupSurveys?

This is not an exhaustive list and you should consider what information is important to you when conducting your survey…

Any more questions you think should be included?

Rob

There are some great customization features available for your online surveys such as the option to change the language of your survey, add custom welcome and finish messages, custom error messages, headers and page numbers etc.

This short video tutorial will show you how to get started:

How to Change the Content of Your Online Surveys from Tom O'Leary on Vimeo.

One of the neat features of our GroupSurveys tool is that you can use skip logic to ensure that your questions are relevant to each respondent. You might be asking, what the heck is Skip Logic?

Skip logic, or conditional branching as it is sometimes known, allows you to change the course that your respondents take through a survey based on answers they give to certain questions. You do this by creating skip rules. For example, if you were creating a survey, and you were to ask your respondents if they are male or female. You could create some skip rules based on this, that would then direct them to a certain page based on their response.

There are a number of reasons why you should use skip logic. If you have questions that are only related to some of your respondents, then you would not want your other respondents to be presented with these questions, as they will get frustrated when asked to answer questions that do not relate to them. You can also use skip logic to filter out certain respondents. For instance if you only want people who live in California to respond to your survey, then the first question you would ask them is what state they live in, you could then create a skip rule that forces all of the users who did not choose California to end the survey.

In my example below, I created a survey with 4 pages. The first page contains two questions, each with skip logic applied. If respondents are female and 16 years or older, they will be presented with all questions in the survey. If respondents are male under 16, they will only be presented with one question, because we applied skip logic to the initial questions telling the survey engine to skip pages 2 and 3 as they pertain only to females or respondents over 16.

The first skip logic rule that I created was to skip Page 2 (relevant only to respondents over 16 years old) if the respondent’s age is under 16.

The second skip logic rule that I created was to skip Page 3 (relevant only to female respondents) if the respondent is male.

Click here to see the survey in action.

For anyone who would like a quick walkthrough on how to create a survey on Group-Surveys.com, we have this tutorial below. It explains how to quickly create a survey and get it out to your users.

Tutorial: Creating A Survey

For more tutorials, check our our support center.