Yeah, that’s right! A big shout out to Jonna Hahto who just translated GroupSurveys into Finnish – thanks Jonna!
That’s 21 different langauges now available! This video will help you get started in using a different langauge [more].
Did I mention that GroupSurveys is now free!!!
We’re delighted to announce that from today the free GroupSurveys account (ad supported), now allows unlimited surveys and responses.
The paid account does not display ads in the surveys and the link back to the GroupSurveys site can be removed. There are monthly and annual payment options.
Just want to do a one off survey, sign up for the monthly and cancel within the month or once it’s complete.
Have some questions that need answering – don’t second guess – Sign up here, it only takes a minute or so, and whether it’s a free or paid account you’ll be up and running in no time !
We’ve added a great new feature to GroupSurveys which now allows you to customize the look and feel of your online survey without any html experience.
To get started, open your survey (or start a new survey) and then click on the “Style” tab where you’ll now see a new option called “Template Builder”.
Here, you can now add a template title, a logo (if you wish), choose a font, choose a font size, pick a colour scheme and even preview how the survey will look.
In addition, once you choose a new color scheme, you can alter it even further by clicking on the color box and choosing a new color [See image below].
Remember: Advanced users can still add custom HTML & CSS by going to the “Advanced Template”.
As always, if you’ve any feedback, please get in touch or leave a comment!
Thanks
GroupSurveys Team
One of the most difficult aspects of conducting any survey, is considering what questions you should ask your audience. You really need to consider what information you want to get from the survey and then tailor your questions to extract this information.
However, over the next few weeks we plan to run a series of posts suggesting sample questions that you might want to ask if conducting a particular survey, such as a customer satisfaction survey, product satisfaction survey, employee satisfaction survey etc. It’s not an exhaustive list, but it may help you get started.
Customer Service Survey – Question Examples:
– Why did you contact customer service?
– How did you contact customer service?
– Were you happy with the response time to your query?
– Was your issue actually resolved?
– Was the person knowledgeable and easy to understand?
– Were you satisfied with the time it took to resolve your issue?
– Was the representative professional and helpful?
– How satisfied were you with customer service?
– What changes, if any, can we make to improve our customer service?
Any more questions you think should be included when conducting a Customer Service Survey?
You can now set limits on your survey, such as the maximum amount of responses you wish to collect or a cut-off date.
To set this up, go to the “Settings” tab of your survey and you’ll find some new options…
– If you wish to limit your survey to a certain number of responses, enter the number of responses you wish to limit to and once this number is reached, no further responses will be collected and your survey will be closed.
– You can also enter an expiry date for your survey .. again, once the date is reached your survey will be closed.
Note: You can fill in one or both fields if required. The survey will stop collecting responses when the first limit is reached i.e. number of responses or date. You can also leave both fields blank if you do not wish to set limits.
Please keep sending us your feature requests, is there anything you’d really like to see added to GroupSurveys? If so, just drop us an email to support@group-surveys.com
Thanks
GroupSurveys Team
We’ve just released a new feature that allows you to include extra text, html code or images to your surveys.
When you click Add Question, the “Question Type” drop-down menu now includes 3 new options:
- Separator – Image
- Separator – Text
- Separator – HTML Code
The Image separator allows you to add images to your survey. So, if you want to ask a question about a picture or graph.. this is for you!
The Text separator allows you to insert text anywhere within your survey – this may be useful if you want to include some extra information or instructions for your audience.
The HTML separator is for more experienced users who are familiar with the basics of HMTL. It allows you to add some simple html code to your survey such as tables, images etc.
As always, if you’ve any queries .. please get in touch!
GroupSurveys Team
One of the neat features of our GroupSurveys tool is that you can use skip logic to ensure that your questions are relevant to each respondent. You might be asking, what the heck is Skip Logic?
Skip logic, or conditional branching as it is sometimes known, allows you to change the course that your respondents take through a survey based on answers they give to certain questions. You do this by creating skip rules. For example, if you were creating a survey, and you were to ask your respondents if they are male or female. You could create some skip rules based on this, that would then direct them to a certain page based on their response.
There are a number of reasons why you should use skip logic. If you have questions that are only related to some of your respondents, then you would not want your other respondents to be presented with these questions, as they will get frustrated when asked to answer questions that do not relate to them. You can also use skip logic to filter out certain respondents. For instance if you only want people who live in California to respond to your survey, then the first question you would ask them is what state they live in, you could then create a skip rule that forces all of the users who did not choose California to end the survey.
In my example below, I created a survey with 4 pages. The first page contains two questions, each with skip logic applied. If respondents are female and 16 years or older, they will be presented with all questions in the survey. If respondents are male under 16, they will only be presented with one question, because we applied skip logic to the initial questions telling the survey engine to skip pages 2 and 3 as they pertain only to females or respondents over 16.
The first skip logic rule that I created was to skip Page 2 (relevant only to respondents over 16 years old) if the respondent’s age is under 16.
The second skip logic rule that I created was to skip Page 3 (relevant only to female respondents) if the respondent is male.
Click here to see the survey in action.