Our office is closed for the holiday period – Dec 24th to Dec 28th, and will re-open on Monday Dec 29th.
Thanks to everyone for their comments, feedback and support throughout 2008 – we very much appreciate it!
I’d like to wish all our customers, employees and friends a pleasant break, happy holidays and a happy, healthy and successful new year.
Best wishes,
GroupSurveys Team
We’ve added a great new feature to GroupSurveys which now allows you to customize the look and feel of your online survey without any html experience.
To get started, open your survey (or start a new survey) and then click on the “Style” tab where you’ll now see a new option called “Template Builder”.
Here, you can now add a template title, a logo (if you wish), choose a font, choose a font size, pick a colour scheme and even preview how the survey will look.
In addition, once you choose a new color scheme, you can alter it even further by clicking on the color box and choosing a new color [See image below].
Remember: Advanced users can still add custom HTML & CSS by going to the “Advanced Template”.
As always, if you’ve any feedback, please get in touch or leave a comment!
Thanks
GroupSurveys Team
We’ve discussed this in the past, but I think it’s important to highlight once more!! (At least judging by the amount of emails that ask 
)
With GroupSurveys you can now fully translate your survey into any language. The following video will show you how to get started: http://blog.group-surveys.com/?p=46
We have already number of pre-installed languages such as French, German, Spanish (Dutch, Danish, Norwegian, Polish, Portuguese (Both Brazilian and European), Swedish and Irish (OK, Irish was for our own kicks!)
Remember you can also add your own language and share it with other users…
Enjoy the weekend !!
GroupSurveys Team
One of the most difficult aspects of conducting any survey, is considering what questions you should ask your audience. You really need to consider what information you want to get from the survey and then tailor your questions to extract this information.
However, over the next few weeks we plan to run a series of posts suggesting sample questions that you might want to ask if conducting a particular survey, such as a customer satisfaction survey, product satisfaction survey, employee satisfaction survey etc. It’s not an exhaustive list, but it may help you get started.
Customer Service Survey – Question Examples:
– Why did you contact customer service?
– How did you contact customer service?
– Were you happy with the response time to your query?
– Was your issue actually resolved?
– Was the person knowledgeable and easy to understand?
– Were you satisfied with the time it took to resolve your issue?
– Was the representative professional and helpful?
– How satisfied were you with customer service?
– What changes, if any, can we make to improve our customer service?
Any more questions you think should be included when conducting a Customer Service Survey?