Ok, so we haven’t actually been away anywhere.. but we haven’t posted here in a while…

Fix: As some of you may know, there was an issue when moving questions up/down on a survey.. sometimes when you moved a question down one position, it would jump down two places etc. well this is now fixed and it should run a lot smoother from now on.

We’re also working on some of the other common issues - such as foreign characters not been displayed correctly and we should have a fix for this within the next few weeks.

We also plan to add new features over the coming months - so if you have any suggestions/requests.. now is a good time to get in touch with us at sales@group-surveys.com.

GroupSurveys is now available as part of a bundled marketing pack which includes all three of Infacta\’s leading eMarketing products, to include GroupMail and GroupMetrics. For more information, read Infacta Bundles GroupMail, GroupMetrics and GroupSurveys in Marketing Pack.

“Just wanted to send you a quick THANKS!  Your survey software is exactly what I needed for a class project in Human Computer Interaction.  The ability to send out invites with a ”custom” url is key for this as I’m hand-selecting my respondents.

Great work, and thanks again!”

-Leigh Honeywell

Tags: survey software GroupSurveys

One of the neat features of our GroupSurveys tool is that you can use skip logic to ensure that your questions are relevant to each respondent. You might be asking, what the heck is Skip Logic?

Skip logic, or conditional branching as it is sometimes known, allows you to change the course that your respondents take through a survey based on answers they give to certain questions. You do this by creating skip rules. For example, if you were creating a survey, and you were to ask your respondents if they are male or female. You could create some skip rules based on this, that would then direct them to a certain page based on their response.

There are a number of reasons why you should use skip logic. If you have questions that are only related to some of your respondents, then you would not want your other respondents to be presented with these questions, as they will get frustrated when asked to answer questions that do not relate to them. You can also use skip logic to filter out certain respondents. For instance if you only want people who live in California to respond to your survey, then the first question you would ask them is what state they live in, you could then create a skip rule that forces all of the users who did not choose California to end the survey.

In my example below, I created a survey with 4 pages. The first page contains two questions, each with skip logic applied. If respondents are female and 16 years or older, they will be presented with all questions in the survey. If respondents are male under 16, they will only be presented with one question, because we applied skip logic to the initial questions telling the survey engine to skip pages 2 and 3 as they pertain only to females or respondents over 16.

The first skip logic rule that I created was to skip Page 2 (relevant only to respondents over 16 years old) if the respondent’s age is under 16.

The second skip logic rule that I created was to skip Page 3 (relevant only to female respondents) if the respondent is male.

Click here to see the survey in action.

“Ask - don’t guess” says Ron Ameln, editor and columnist for the St. Louis Small Business Monthly. Ron shares one inspirational customer service story on his blog and provides a simple, but effective recipe for creating good customer service experiences.

“Conducting customer surveys and talking with clients are good starts.”

See how seriously Tessa Greenspan takes customer service by reading Customer Service Isn’t Brain Surgery

The GroupSurveys team would like to wish you a great holiday and prosperous 2007.

Our office will be closed from today (22nd) until January 2nd - however Technical Support will still be available via email to all of our customers on the 27th, 28th and 29th of December.

Very best wishes again!

From the GroupSurveys Team

We’ve been away for a while but for a good reason…GroupSurveys has a new monthly pricing structure, making it easier to plan and manage your budget.

Put simply, it’s much cheaper for you the customer!

There are three new accounts to choose from - Free, Business and Unlimited.

Sign-up for a free account and get up to 100 responses per month, for no cost! We’ve also introduced an unlimited account, where you can get unlimited responses to your surveys for just $99.95 per month! Sign-up

New Pricing Model:

Tags: GroupSurveys web-based surveys online surveys create a survey

It would appear that our data export services has not been performing correctly over the past few days, and some of your exports may not have been delivered. We have fixed this bug now and exports should work as normal. Please let us know if you have any trouble with this feature again.

Regards,
David.
GroupSurveys Support.

If you visit our site today, you will see that we have changed things around a lot! We have been listening to your comments and suggestions, and have come up with a new design. The way in which the site works, should be pretty much the same, but we have laid things out in a way that should make it easier to navigate and find the things you are looking for. Please contact us if you find any bugs or there is anything you are unhappy with in the new design.

We have added a few new features to this design change and hope to roll out more of them in the coming weeks, please keep sending your comments and suggestions, and will try to get them implemented.

This is notify you that Group-Surveys.com will not be available between the hours of 13:00PM and 15:00PM GMT on Saturday the 1/July/2006 (We don’t envisage it to take this long). This is to make way for essential upgrades to the site. We will be adding a number of features to better help you manage your surveys etc. We will continue to collect your survey responses during this time, but you will not be able to log into your account.

Although we hope there will be no interruption to any of your survey activities, we would ask you to avoid any large surveys going out around this time in case there are any problems. If you have any questions regarding this outage please email us.

Thank you for your time,
David Lenehan
GroupSurveys Support.
http://www.group-surveys.com